Refund policy

We want you to be happy with your purchase! If you wish to return an item for any reason (excluding faulty items), please review our policy below:

• Return Window: Returns are accepted within 14 days of receiving your order.

• Condition: Items must be unused, in original packaging, and in a saleable condition.

• Return Shipping: Customers are responsible for all return shipping costs, unless the item is faulty or incorrect.

• Store Credit: Upon receiving and inspecting your returned item, we will issue you a store credit for the product value, valid for 12 months from the date of issue.

• Non-returnable items: Custom-made items, perishable goods, or products with broken hygiene seals cannot be returned unless faulty.

• Faulty or incorrect items: If your item is faulty, damaged, or incorrect, please contact us immediately. We will cover the cost of return shipping and offer you a full refund or replacement, as required by law.

• Initiating a return: To start a return, email our customer support with your order number and details about the item(s) you wish to return. We will provide return instructions.

Your statutory rights remain unaffected. Thank you for shopping with us!